Policy Overview and Scope
Why and how we collect personal information
“Personal information” is personally identifiable information such as your name, phone number and email address. Robinson’s I.D.A. Pharmacy collects personal information only when you, as a visitor to the website, specifically and knowingly choose to provide it. We can only use your personal information for the purpose for which it was obtained or for a use consistent with that purpose. Our online forms, such as Prescription Refill, New Prescription, Prescription Transfer request forms, or Contact form, which we use to better serve our customers, involve the collection of personal information. This enables us to fulfill the incoming request. The information will be provided only to members of our staff who need it for this purpose.
What personal information do we collect?
We only collect personal information that is directly related to our services. The amount and the type of the information collected will be limited to that which is needed to fulfil the identified purpose(s). We only collect what we need. Providing us with your personal information is always your choice.
Some examples of the information we may collect include the following:
Your first and last name
Your email address
Your telephone number
Your physical address
Prescription names/numbers (for online prescription refill requests)
Your current pharmacy (for prescription transfers)
Image of your prescription (for new prescription fill requests)
Other information relating to your prescription refill request, new prescription fill request, prescription transfer request, or general inquiry.
We strongly encourage you not to provide us with information beyond that which is necessary.
How your information is used
The information we collect from you may be used in the following ways:
To support your health care when we are providing pharmacy services such as filling prescriptions, refilling, or making changes to a prescription. We ensure prescriptions are dispensed based on patient’s needs and provide delivery services as requested.
To contact you about your prescriptions and prescription transfers.
To respond to your feedback/questions about our services.
To communicate or consult about your health care with other health care providers when we are providing pharmacy services to you.
How we protect your privacy
At Robinson’s I.D.A. Pharmacy, we treat your personal health information with respect and sensitivity in accordance with the Ontario Personal Health Information Protection Act, 2004 (PHIPA) and any other laws that we are required to follow. We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure, and disposal. We take steps to ensure that our pharmacy staff and everyone who performs services for us protects your privacy.
Your information will not be shared, sold, exchanged, transferred, or given to any other company without your consent, other than for the express purpose of delivering the pharmacy services requested, in compliance with the Ontario College of Pharmacists guidelines, and with respect to the Personal Health Information Protection Act.
Robinson’s I.D.A. Pharmacy may disclose your personal information to the extent that it is required to do so by law, and in connection with any legal proceedings or prospective legal proceedings, in compliance with the Ontario College of Pharmacists guidelines as above.
Personal information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.
How to access your personal information
You may access and/or request that corrections be made to your records of personal health information or withdraw your consent for some of the above uses and disclosures (subject to certain legal obligations) by contacting our pharmacy in writing.
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How to contact us with privacy questions
If you have any questions about this policy or about how we manage personal information, you may contact:
Robinson’s I.D.A. Pharmacy
181 Queen St S,
Mississauga, ON L5M 1L2